Effective date: 15/06/2026

This Shipping Policy applies to orders placed through www.bekodetech.com

1. Order processing

Orders are normally processed within 1–3 business days, excluding weekends and United States federal holidays.

Processing time is separate from transit and delivery time.

Orders may require additional processing during:

• product launches;

• promotional periods;

• holidays;

• unusually high order volumes;

• address-verification reviews;

• fraud-prevention reviews; or

• events outside our reasonable control.

You will receive a confirmation email after placing an order and, where available, a shipping confirmation containing tracking information.

2. Estimated delivery

Our standard estimated delivery period is generally:

5–10 business days after dispatch.

The estimate may vary depending on:

• the destination country or region;

• local carrier capacity;

• the fulfillment location;

• customs processing;

• product availability;

• local holidays;

• weather or transportation disruptions; and

• the shipping method selected at checkout.

The delivery estimate applicable to your order will be displayed at checkout or in your order confirmation whenever possible.

Delivery estimates are not guaranteed dates unless we expressly state otherwise.

3. Shipping destinations

Available shipping destinations are displayed at checkout.

We may be unable to ship certain products to some countries, territories, military addresses, remote areas, forwarding services, or restricted destinations.

An order may be cancelled and refunded if delivery to the submitted address is unavailable or legally restricted.

4. Shipping rates

Shipping charges, when applicable, are displayed before you complete checkout.

Free-shipping promotions may be subject to:

• a minimum order value;

• selected products;

• selected delivery regions;

• a promotional period; or

• another stated condition.

5. Tracking

Tracking is provided when supported by the selected shipping service.

Tracking information may take several business days to update after the label is created.

A lack of immediate tracking activity does not necessarily mean the parcel has not entered the carrier network.

6. Address accuracy

Customers are responsible for submitting a complete and accurate delivery address.

Before shipment, contact contact@bekodetech.com immediately to request an address correction. We cannot guarantee changes after fulfillment has begun.

If an order is returned, lost, or delivered incorrectly because the customer supplied an incomplete or incorrect address, we may charge reasonable reshipping costs where permitted by law.

7. Split shipments

Items from the same order may be shipped separately.

If an order is divided into multiple parcels, you may receive more than one tracking number and the parcels may arrive on different dates.

You will not be charged additional shipping fees solely because we divided an order into multiple shipments.

8. Customs, import taxes, and duties

International orders may be subject to customs duties, import taxes, brokerage charges, or local handling fees.

The checkout page will state whether applicable import charges are included in the amount collected by us.

Where such charges are not collected at checkout, the recipient is responsible for paying them to the appropriate carrier or authority.

Customs delays are outside our direct control.

9. Delayed orders

If we learn that an order cannot be shipped within the period promised, we will provide an updated estimate and any cancellation or refund option required by applicable law.

For orders covered by United States federal shipping rules, we will follow applicable requirements regarding delay notices, customer consent, cancellation, and prompt refunds.

Contact us at contact@bekodetech.com if your tracking has not updated for an unusually long period or if your order has not arrived within the communicated estimate.

10. Delivered but not received

If tracking shows “delivered” but you cannot locate the parcel:

1. check the delivery area, mailbox, reception, safe place, and surrounding property;

2. ask members of your household, neighbors, or building staff;

3. verify that the shipping address on the order was correct;

4. allow up to two business days in case the carrier scanned the item early; and

5. contact the carrier and then contact us at [SUPPORT EMAIL].

We will assist with a reasonable investigation. Resolution may depend on carrier findings and applicable law.

11. Lost or damaged parcels

Report a parcel that appears lost, materially damaged in transit, or delivered with missing contents to contact@bekodetech.com as soon as reasonably possible.

Include:

• the order number;

• a description of the issue;

• photographs of the outer packaging;

• photographs or video of the product and damage;

• the shipping label; and

• any carrier documentation available.

Do not discard packaging until the claim has been resolved.

Where the claim is verified, we will provide an appropriate replacement, refund, or other remedy.

12. Refused or unclaimed parcels

If a parcel is refused or remains unclaimed and is returned to us, the order will be handled under our Return and Refund Policy.

Actual non-refundable carrier or import charges may be deducted from a voluntary refund where permitted by law and disclosed to the customer.

13. Contact

Shipping questions may be sent to:

Bekode LLC — BekodeTech
Email: contact@bekodetech.com
Phone: (307) 204-0451

RETURN AND REFUND POLICY

Effective date: 15/06/2026

We want customers to purchase with confidence. This policy explains our voluntary return process and your available remedies for damaged, defective, incorrect, or missing products.

This policy does not limit any mandatory right available under applicable consumer law.

1. Thirty-day return period

You may request a voluntary return within 30 calendar days after delivery.

To qualify for a voluntary return, the product must generally be:

• in substantially the same condition in which it was received;

• unused or only reasonably inspected;

• complete with accessories, manuals, cables, protective materials, and promotional items;

• returned in its original packaging where reasonably possible; and

• accompanied by proof of purchase.

Reasonable inspection means examining a product in a manner comparable to how it could be examined in a physical store. Excessive use may reduce or eliminate eligibility for a voluntary return, subject to applicable law.

2. Starting a return

Before sending any product, contact contact@bekodetech.com and provide:

• your order number;

• the email address used for the order;

• the product you wish to return;

• the reason for the return; and

• photographs or video if the product is damaged, defective, or incorrect.

If the return is authorized, we will provide return instructions and the applicable return address.

Do not send products to the Wyoming business mailing address unless our support team expressly instructs you to do so.

Products sent without authorization or to the wrong address may be delayed or rejected.

3. Return shipping costs

For a voluntary return caused by a change of mind, incompatibility that was accurately disclosed, or an incorrect item selected by the customer, the customer is responsible for return-shipping costs unless applicable law requires otherwise.

For a verified defective, damaged, or incorrect product caused by us or our fulfillment partners, we will provide an appropriate remedy and cover reasonable return costs when a return is required.

Original express-shipping charges are not refundable for a voluntary return unless required by law.

4. Non-returnable products

The following products are not eligible for voluntary change-of-mind returns where permitted by law:

• gift cards;

• downloadable or digital products after access or delivery;

• personalized, engraved, or custom-manufactured products;

• products marked final sale before purchase;

• consumable or hygiene-sensitive products that have been opened, where applicable;

• products materially damaged through misuse, neglect, unauthorized repair, modification, or accident;

• products missing essential components or serial-number labels; and

• products purchased from an unauthorized third-party seller.

A “final sale” designation does not remove rights relating to products that are defective, misdescribed, unsafe, or otherwise covered by mandatory law.

5. Defective, damaged, or incorrect items

Inspect your order promptly after delivery.

Contact contact@bekodetech.com as soon as reasonably possible if:

• the product arrived damaged;

• the product does not function as described;

• you received the wrong product;

• an item is missing; or

• the package appears to have been tampered with.

Include photographs or video showing the product, packaging, shipping label, and issue.

After assessment, we may provide:

• troubleshooting assistance;

• replacement parts;

• a replacement product;

• a repair;

• store credit, where accepted by you; or

• a partial or full refund.

The appropriate remedy depends on the nature of the issue, product availability, applicable law, and the customer’s location.

6. Return inspection

Returned products are inspected after receipt.

We may reduce a voluntary refund to account for loss in value caused by:

• use beyond reasonable inspection;

• missing components;

• avoidable damage;

• unauthorized modification;

• improper packaging; or

• a condition materially different from the condition in which the product was delivered.

Any reduction will be reasonable, documented, and applied only where permitted by law.

7. Refund processing

After an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are sent to the original payment method.

Our internal refund processing normally takes 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the credit.

We cannot issue a cash refund for an order paid using a card, digital wallet, gift card, or other non-cash payment method.

8. Exchanges

We may offer exchanges where stock and shipping availability allow.

The fastest way to obtain a different product may be to return the original product and place a new order after the return is approved.

Price differences and additional shipping costs may apply to voluntary exchanges.

9. Order cancellations

Contact contact@bekodetech.com immediately to request cancellation.

We will attempt to cancel orders that have not entered fulfillment. Cancellation cannot be guaranteed after processing or shipment has started.

If an order has already shipped, it must be handled as a return after delivery.

10. Refused deliveries and incorrect addresses

A refused, unclaimed, or undeliverable parcel is not automatically treated as an approved return.

Where a parcel is returned because of an incorrect address supplied by the customer, refusal to pay disclosed import charges, or failure to collect the parcel, reasonable carrier and return costs may be deducted where permitted by law.

11. Chargebacks

Please contact us before initiating a payment dispute so that we have an opportunity to resolve the issue.

This request does not limit your lawful right to dispute an unauthorized or improperly processed transaction with your payment provider.

Fraudulent, abusive, or duplicative chargebacks may be contested using order, delivery, communication, and transaction records.

12. Mandatory consumer rights

Some jurisdictions provide cancellation, withdrawal, conformity, repair, replacement, or refund rights beyond this voluntary policy.

Where mandatory law gives you greater protection, that law applies.

13. Contact

Return and refund requests:

Email: contact@bekodetech.com
Phone: (307) 204-0451

Return address: provided only after return authorization.

ONE-YEAR LIMITED WARRANTY

Effective date: 15/06/2026

1. Warranty coverage

Unless a product page states a different warranty period, eligible BekodeTech-branded physical products purchased directly from [WEBSITE URL] are covered by a one-year limited warranty beginning on the original delivery date.

This warranty covers verified defects in materials or workmanship arising under normal consumer use.

2. Covered purchaser

This warranty applies to the original purchaser and requires proof of purchase from BekodeTech.

It may not apply to products purchased from unauthorized sellers, marketplaces, liquidators, or private resellers.

3. Available remedies

If a covered defect is confirmed during the warranty period, BekodeTech may, at its reasonable discretion:

• provide troubleshooting or replacement components;

• repair the product;

• replace it with the same or a functionally equivalent product; or

• refund the original product purchase price.

A replacement may be new or professionally inspected and fully functional.

If the original model is unavailable, we may provide a comparable model of equal or greater functional value.

4. Warranty exclusions

The limited warranty does not cover:

• normal wear and cosmetic deterioration;

• scratches, discoloration, dents, or surface damage that do not affect functionality;

• consumable components or expected battery-capacity reduction through ordinary use;

• damage caused by accident, impact, crushing, liquid, fire, extreme temperature, misuse, or neglect;

• improper installation or use contrary to instructions;

• unauthorized repair, disassembly, modification, or alteration;

• use with incompatible, defective, or non-compliant equipment;

• electrical damage caused by unsuitable voltage, power sources, adapters, or cables;

• loss, theft, or disappearance;

• damage during customer-arranged return shipping;

• products with altered or removed serial numbers;

• software, data, or third-party services; or

• products purchased from an unauthorized seller.

5. Battery products

Rechargeable batteries naturally lose capacity over time.

Ordinary battery-capacity reduction is not a manufacturing defect. However, abnormal failure caused by a verified defect may be covered during the warranty period.

Immediately stop using a battery product that is swollen, leaking, unusually hot, physically damaged, or emitting an unusual odor.

6. Warranty claim procedure

To submit a claim, email [SUPPORT EMAIL] with:

• your order number;

• proof of purchase;

• the product name;

• the serial number, where applicable;

• a detailed description of the problem;

• photographs or video showing the issue; and

• details of troubleshooting already completed.

We may request reasonable additional information or diagnostic steps.

Do not return a product until you receive return authorization and instructions.

7. Shipping for warranty claims

Where a covered defect is verified, we will cover reasonable shipping required to provide the approved warranty remedy, subject to local law and our instructions.

If inspection shows that the issue is not covered, we may ask you to pay reasonable return or replacement shipping costs before proceeding.

8. Replacement warranty

A repaired or replacement product remains covered for the longer of:

• the remainder of the original warranty period; or

• 90 days after delivery of the repaired or replacement product.

9. Data responsibility

Some products may interact with phones, computers, storage devices, or applications.

Back up important data before returning or troubleshooting a product. BekodeTech is not responsible for data loss except where liability cannot legally be excluded.

10. Legal rights

This limited warranty is a voluntary commercial warranty.

It does not replace, restrict, or exclude non-waivable statutory warranties or consumer remedies available under applicable law.

11. Contact

Warranty claims:

Bekode LLC — BekodeTech
Email: contact@bekodetech.com
Phone: (307) 204-0451